Return Policy

Overview

At JP Thangamaligai, we strive to ensure your complete satisfaction with every jewelry purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for all jewelry items purchased from our store or website.

General Return Guidelines

Eligibility Period

  • Ready-made Jewelry: 7 days from date of purchase
  • Diamond Jewelry: 7 days from date of purchase
  • Silver Jewelry: 7 days from date of purchase
  • Custom/Made-to-Order Jewelry: No returns accepted

Return Conditions

All returned items must meet the following criteria:

  • Item must be in original, unused condition
  • All original tags, certificates, and packaging included
  • Purchase receipt or invoice required
  • No damage, scratches, or alterations to the item
  • Item must not have been resized or modified

Category-Specific Return Terms

2.1 Gold Jewelry Returns

  • Hallmarked Gold: Full refund based on current gold rate minus making charges
  • Plain Gold Items: Returns accepted with 2?duction for handling
  • Studded Gold Jewelry: Returns subject to stone evaluation
  • Antique/Designer Pieces: Case-by-case evaluation required

2.2 Diamond Jewelry Returns

  • Certified Diamonds: Returns with original certification only
  • Loose Diamonds: Must be accompanied by original grading report
  • Diamond-studded Jewelry: Professional evaluation required before return
  • Setting Charges: Non-refundable for mounted diamonds

2.3 Silver Jewelry Returns

  • Sterling Silver: Full refund minus 5% handling charge
  • Silver-plated Items: Returns within 3 days only
  • Oxidized Silver: No returns due to finish sensitivity
  • Silver Coins/Bars: Returns at current market rate

Exchange Policy

Exchange Eligibility

  • Time Limit: 30 days from purchase date
  • Condition: Item must be in saleable condition
  • Value Difference: Customer pays/receives difference in current market value
  • Making Charges: May apply for new item based on complexity

Exchange Process

  1. Visit our store with original item and receipt
  2. Item evaluation by our experts
  3. Selection of new item of equal or greater value
  4. Payment of difference (if applicable)
  5. New purchase receipt issued

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-designed jewelry made to specific requirements
  • Engraved or personalized jewelry
  • Resized rings or altered items
  • Items purchased during special sales (unless defective)
  • Gift vouchers and savings scheme investments
  • Jewelry with missing certificates or documentation

Refund Process

Refund Methods

  • Cash Purchases: Cash refund (for amounts under ₹2,00,000)
  • Card Payments: Refund to original payment method
  • Online Transfers: Bank transfer to original account
  • Cheque Payments: After cheque clearance confirmation

Refund Timeline

  • Cash Refunds: Immediate upon approval
  • Card Refunds: 5-7 business days
  • Bank Transfers: 3-5 business days
  • Processing Time: 1-2 business days for evaluation

Refund Calculation

  • Gold Items: Current market rate minus applicable deductions
  • Diamond Items: Based on current market evaluation
  • Making Charges: Deducted as per item category
  • Taxes: Refunded as per original invoice

Quality Issues and Defects

Manufacturing Defects

  • Immediate Replacement: For manufacturing defects within 30 days
  • Free Repair: For minor issues within warranty period
  • Full Refund: If replacement not possible
  • No Questions Asked: For genuine quality issues

Damage During Transit

  • Immediate Reporting: Within 24 hours of delivery
  • Photo Documentation: Required for online purchases
  • Free Replacement: For transit-damaged items
  • Insurance Claims: Processed for high-value items

Return Process

In-Store Returns

  1. Visit JP Thangamaligai store during business hours
  2. Bring original item with all accessories and documentation
  3. Present purchase receipt or invoice
  4. Item evaluation by our jewelry experts
  5. Return processing and refund/exchange completion

Online Purchase Returns

  1. Contact our customer service at +91 98427 93340
  2. Initiate return request with order details
  3. Package item securely with all original contents
  4. Use provided return shipping label
  5. Refund processed after item inspection

Savings Scheme Returns

Scheme Cancellation

  • Early Termination: Penalties as per scheme terms
  • Completed Schemes: No cash refunds, jewelry purchase only
  • Partial Payments: Refund minus administrative charges
  • Bonus Amount: Forfeited on premature closure

Special Circumstances

Wedding/Bridal Jewelry

  • Extended Return Period: 15 days for bridal sets
  • Pre-wedding Returns: Full refund if returned 7 days before event
  • Post-wedding Alterations: Complimentary resizing within 30 days

Festival/Occasion Purchases

  • Festival Sales: Standard return policy applies
  • Occasion-specific Items: Case-by-case evaluation
  • Bulk Purchases: Special terms may apply

Exceptions and Limitations

Liability Limitations

  • JP Thangamaligai is not liable for:
    • Gold rate fluctuations after purchase
    • Normal wear and tear
    • Damage due to misuse or negligence
    • Loss of sentimental value

Return Shipping

  • Customer Responsibility: Return shipping costs for online orders
  • Insured Shipping: Recommended for high-value items
  • Packaging Requirements: Original packaging preferred

Contact Information

For return-related queries or to initiate a return:

JP Thangamaligai
9, Eswaran Koil Street
Tiruppur, Tamil Nadu – 641604
India

Phone: +91 98427 93340
Email: jpthangamaaligai@gmail.com
Website: https://jpthangamali.in

Store Hours: Monday - Saturday, 9:00 AM - 6:00 PM

Important Notes

  1. Market Rate Variations: All refunds based on current market rates at time of return
  2. Documentation Required: Original purchase receipt mandatory for all returns
  3. Expert Evaluation: All items subject to professional assessment
  4. Final Decision: JP Thangamaligai reserves the right to make final decisions on returns
  5. Policy Updates: This policy may be updated; check website for latest version