Shipping Policy

Overview

JP Thangamaligai is committed to delivering your precious jewelry safely and securely. This Shipping Policy outlines our delivery terms, shipping methods, timelines, and charges for all orders placed through our website or mobile app.

Shipping Coverage

Service Areas

Primary Coverage: Tamil Nadu (All Districts)
Extended Coverage: Pan-India delivery available
Local Delivery: Tiruppur and surrounding areas
International Shipping: Currently not available

Delivery Methods

In-Store Pickup: Available at our Tiruppur location
Home Delivery: Door-to-door delivery service
Courier Services: Through authorized partners
Registered Post: For documents and small items

Shipping Charges

Local Delivery (Tiruppur)

Free Delivery: Orders above ₹25,000
Standard Delivery: ₹200 for orders below ₹25,000
Express Delivery: ₹500 (Same day/Next day)
Hand Delivery: ₹1,000 (Personal delivery by our representative)

Tamil Nadu Delivery

Free Shipping: Orders above ₹50,000
Standard Shipping: ₹500 for orders ₹10,000 - ₹49,999
Express Shipping: ₹1,000 (1-2 business days)
Insured Delivery: Additional ₹500 for orders above ₹1,00,000

Pan-India Delivery

Free Shipping: Orders above ₹1,00,000
Standard Shipping: ₹1,000 for orders ₹25,000 - ₹99,999
Express Shipping: ₹2,000 (2-3 business days)
Premium Delivery: ₹3,000 (Next day delivery to major cities)

Delivery Timelines

Processing Time

Ready Stock Items: 1-2 business days
Custom Jewelry: 7-15 business days (depending on complexity)
Savings Scheme Redemption: 3-5 business days
Repair/Alteration Services: 2-7 business days

Delivery Time

Local (Tiruppur): Same day to 2 business days
Tamil Nadu: 2-4 business days
South India: 3-5 business days
North/West/East India: 4-7 business days

Expedited Services

Express Delivery: Available for urgent orders
Same Day Delivery: Within Tiruppur city limits
Weekend Delivery: Available on request (additional charges apply)
Appointment Delivery: Scheduled delivery at preferred time

Packaging and Security

Packaging Standards

Tamper-Evident Packaging: All jewelry items
Bubble Wrap Protection: Individual item wrapping
Secure Boxes: Reinforced packaging for valuable items
Discreet Packaging: No external indication of jewelry contents

Security Measures

Insurance Coverage: All shipments above ₹10,000
Tracking Numbers: Provided for all deliveries
Signature Required: For all jewelry deliveries
Photo Proof: Delivery confirmation with recipient photo

High-Value Shipments (Above ₹2,00,000)

Mandatory Insurance: Full value coverage
Armed Security: For extremely high-value deliveries
Direct Handover: Personal delivery by authorized representative
Real-time Tracking: GPS tracking throughout transit

Order Processing

Order Confirmation

Immediate Confirmation: Email/SMS upon order placement
Payment Verification: Within 24 hours
Inventory Check: Stock confirmation before processing
Shipping Notification: Tracking details provided

Documentation

Invoice: Detailed invoice with all specifications
Certificates: Gold hallmark, diamond certificates (if applicable)
Warranty Cards: Manufacturer warranty documentation
Care Instructions: Jewelry maintenance guidelines

Delivery Process

Standard Delivery

Order processed and packaged securely
Handed over to authorized courier partner
Real-time tracking information provided
Delivery attempted during business hours
Signature required upon delivery

Personal Delivery (High-Value Items)

Appointment scheduled with customer
Identity verification of recipient
Item inspection opportunity before acceptance
Payment completion (if COD)
Delivery confirmation and receipt

Delivery Limitations

Restricted Areas

Remote Locations: Extended delivery time
High-Risk Areas: Subject to security assessment
P.O. Box Addresses: Not accepted for jewelry delivery
Hostel/Shared Accommodations: May require special arrangements

Weather/Force Majeure

Monsoon Delays: Possible delays during heavy rains
Natural Disasters: Delivery suspension during emergencies
Strikes/Bandhs: Service disruption during local strikes
Festival Seasons: Extended delivery times during peak seasons

Failed/Missed Deliveries

Delivery Attempts

Maximum Attempts: 3 delivery attempts
Rescheduling: Customer can request specific delivery time
Local Pickup: Option to collect from nearest center
Return to Origin: After failed attempts, item returned to store

Missed Delivery Procedure

SMS/Call notification to customer
Rescheduling option provided
Alternative delivery arrangements
Return shipping charges may apply after 3 failed attempts

Cash on Delivery (COD)

COD Eligibility

Order Value: Up to ₹2,00,000
Verification Required: Customer identity confirmation
Limited Areas: Available in select locations only
Additional Charges: ₹500 COD handling fee

COD Restrictions

Custom Jewelry: Full advance payment required
Savings Scheme: Not applicable for scheme redemptions
International Orders: COD not available
Bulk Orders: Subject to approval

Shipping Insurance

Coverage Details

Automatic Coverage: Orders above ₹10,000
Full Value Protection: Up to declared value
Transit Damage: Complete coverage
Theft Protection: During transit period

Claim Process

Immediate Reporting: Within 24 hours of delivery
Photo Documentation: Damage/theft evidence required
Investigation Period: 7-14 business days
Resolution: Replacement or full refund

International Shipping

Currently Not Available

JP Thangamaligai currently does not offer international shipping services. We are working to expand our delivery network and will update this policy once international shipping becomes available.

Future Plans

Gradual Expansion: Starting with select countries
Regulatory Compliance: Customs and import regulations
Insurance Coverage: International shipping protection
Delivery Partnerships: Authorized international carriers

Special Services

Bridal Jewelry Delivery

Personal Consultation: Pre-delivery consultation
Flexible Timing: Delivery as per wedding schedule
Emergency Service: Last-minute delivery options
On-Site Fitting: Adjustment services at delivery

Corporate Orders

Bulk Delivery: Special arrangements for large orders
Multiple Locations: Simultaneous delivery to different addresses
Invoice Arrangements: Customized billing options
Dedicated Support: Assigned relationship manager

Tracking and Updates

Real-Time Tracking

SMS Updates: Delivery status notifications
Email Notifications: Detailed tracking information
Mobile App: Track orders through our app
Phone Support: Customer service for tracking queries

Delivery Confirmation

Photo Proof: Delivery confirmation with recipient photo
Digital Receipt: Electronic delivery confirmation
Feedback Request: Post-delivery satisfaction survey
Review Invitation: Product and service rating

Contact Information

For shipping-related queries or support:

JP Thangamaligai
9, Eswaran Koil Street
Tiruppur, Tamil Nadu – 641604
India

Phone: +91 98427 93340
Email: jpthangamaaligai@gmail.com
Website: https://jpthangamali.in

Customer Service Hours: Monday - Saturday, 9:00 AM - 6:00 PM

Important Notes

Delivery Address: Ensure complete and accurate address information
Contact Details: Provide active phone number for delivery coordination
Value Declaration: Accurate value declaration required for insurance
Customs Duties: Customer responsibility for any applicable duties/taxes
Seasonal Variations: Delivery times may vary during festival seasons

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our services, coverage areas, or delivery partners. Please check our website for the most current version.